Privacy Policy

Effective Date: April 28, 2026

1. Information We Collect

When you use Velvet, we may collect the following information:

• Phone Number: Used for authentication via Firebase Phone Auth.
• Display Name: A name or nickname you choose to identify yourself.
• Device Tokens: For delivering push notifications via FCM.
• Transaction Data: Payment references (UTR numbers) submitted for wallet top-ups.
• Usage Data: Interaction patterns within the app to improve our services.

2. How We Use Your Information

• To authenticate and maintain your account securely.
• To process wallet top-ups and track transaction history.
• To send relevant push notifications and alerts.
• To improve app performance and user experience.

3. Data Storage & Security

All data is stored securely using Google Firebase (Firestore) with encrypted connections. We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services:

• Firebase Authentication — For secure phone-based login.
• Firebase Cloud Firestore — For data storage.
• Firebase Cloud Messaging — For push notifications.

These services have their own privacy policies governed by Google.

5. User Rights

You have the right to:

• Request deletion of your account and all associated data.
• Opt out of push notifications via device settings.
• Contact us for any data-related inquiries.

6. Data Retention

We retain your data as long as your account is active. Upon account deletion, all personal data is permanently removed within 30 days.

7. Children's Privacy

Velvet is not intended for users under the age of 18. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this privacy policy from time to time. Continued use of the app constitutes acceptance of any changes.

9. Contact Us

For any privacy-related questions, contact us at:

support@velvetapp.in